Refund policy

Last updated: September 16, 2026

Eligible products may be returned within 365 days after delivery, subject to the conditions below.

Start a return

Before sending anything back, contact us at gavpepy@outlook.com or through our Contact page. Include your order number, the item you want to return, and the reason for the return. We will review the request and provide return instructions and the correct authorized return location.

Do not send a return to an address shown on a shipping label or elsewhere on the website unless our support team has confirmed that address for your return. Return locations can vary by product and fulfillment location. Unauthorized returns may be delayed or refused.

Return eligibility

To qualify for a standard return, an item must be in substantially the same condition in which it was received, clean, unused, and with any original tags, manuals, accessories, and packaging. Proof of purchase is required.

For health and safety reasons, opened consumables, used grooming or hygiene products, personalized items, gift cards, and items marked final sale cannot be returned for a change of mind. This restriction does not limit rights that apply to defective, damaged, unsafe, or incorrectly supplied products.

Damaged, defective, or incorrect items

Inspect your order after delivery and contact us promptly if an item is damaged, defective, unsafe, or different from what you ordered. Photos of the product, packaging, and shipping label may help us resolve the issue faster. When we confirm that the item arrived damaged, defective, or incorrect, GAVPEPY will cover the authorized return shipping cost or provide another appropriate resolution.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping. For an approved return caused by our error or by a product that arrived damaged or defective, GAVPEPY is responsible for the authorized return shipping cost.

Original shipping charges are not refundable for change-of-mind returns. They will be refunded when required by law or when the return results from our error. Use a trackable service for customer-arranged return shipping.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 5 business days. Your bank or payment provider may need additional time to post the credit.

If more than 10 business days have passed since we approved your refund, contact gavpepy@outlook.com.

Exchanges and cancellations

The fastest way to obtain a different item or variant is to complete an approved return and place a new order. Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after fulfillment has started.

Your legal rights

This policy does not limit non-waivable rights or remedies available under applicable consumer-protection law.

Contact

Email: gavpepy@outlook.com
Customer support is currently provided by email.